The Customer Service Lobby is open on Tuesdays and Thursdays from 8 am to 4 pm. If you need assistance, you may call 615-862-4600. Payments can be made online, by phone, or with our kiosk.
MWS customers may experience a higher water bill with increased summer water usage and the tiered rate structure. For more information please visit our website at www.nashville.gov/water
Offers a full set of account access options and self-service options, including e-bills registration, creation of service requests, enrollment in recurring payment plans, and account profile management. You will need to create an online account for premium access.
Creating a User Name gives you access to your account details and some great tools including:
Before you get started, please have your most recent bill handy to complete the registration form.
Using the Guest Pay option is simple! With Guest Pay, E-Checks, credit and debit card payments can be made to any account by simply entering a valid MWS account number. It is the perfect solution for customers who do not have an online account but would still like to pay online. It is also a great option for someone who is not the account holder but wishes to make a payment on behalf of a MWS customer. No registration is required for Guest Pay.
Landlord Access
Allows limited account access, including account number, service address, account balance and payment links for a landlord's multiple properties. No registration is required for Landlord Access.
