The Customer Service Lobby is open on Tuesdays and Thursdays from 8 am to 4 pm.
If you need assistance, you may call 615-862-4600.
Payments can be made online, by phone, or with our kiosk.
MWS customers may experience a higher water bill with increased summer water usage and the tiered rate structure. For more information please visit our website at www.nashville.gov/water
Providing you with clean and safe water is our top priority.
Our water report – the Consumer Confidence Report (CCR) ccr.nashville.gov explains how we go above and beyond to meet and exceed health standards.
Please call (615) 862-4600 if you would like us to send you a paper copy.
METRO WATER PAYMENT NOTICE
Service fee for card payments is 2.8% with a minimum of $1.95. No fees for check (EFT)
There will be a $30 returned payment fee for returned checks. (EFT)
Pay Your Bill Now
You can pay your utility bill right now via credit card, debit card or eCheck.
- Fast & Convenient
- No registration required
- Secure
We accept the following major credit cards
Before you get started, please have your account number available.
Locate Your Bill
Enter your account number so we can pull up your account balance.
