The Customer Service Lobby is open on Tuesdays and Thursdays from 8 am to 4 pm.
If you need assistance, you may call 615-862-4600.
Payments can be made online, by phone, or with our kiosk.

MWS customers may experience a higher water bill with increased summer water usage and the tiered rate structure. For more information please visit our website at www.nashville.gov/water

METRO WATER PAYMENT VENDOR CHANGE

We have a new payment vendor: InvoiceCloud

Effective immediately, you will receive payment reminders from InvoiceCloud

Service fee for card payments is 2.8% with a minimum of $1.95. No fees for check (EFT)

There will be a $30 returned payment fee for returned checks. (EFT)

My Account Login


Don't have a User Name yet?

Premium Access

Offers a full set of account access options and self-service options, including e-bills registration, creation of service requests, enrollment in recurring payment plans, and account profile management. You will need to create an online account for premium access.


Creating a User Name gives you access to your account details and some great tools including:

  • - View Smart Meter usage data
  • - View and Pay your bills online
  • - Review your transaction and payment history
  • - Analyze and download water and sewer usage
  • - Add multiple accounts to your web profile
  • - Report and View water outages

Before you get started, please have your most recent bill handy to complete the registration form.

Need Help Registering or Paying Your Bill?

Follow these Simple Steps to Register and Make a Payment


Locate Your Bill

What is Guest Pay?

Guest Pay

Using the Guest Pay option is simple! With Guest Pay, E-Checks, credit and debit card payments can be made to any account by simply entering a valid MWS account number. It is the perfect solution for customers who do not have an online account but would still like to pay online. It is also a great option for someone who is not the account holder but wishes to make a payment on behalf of a MWS customer. No registration is required for Guest Pay.

Access as a Landlord

What is Landlord Access?

Landlord Access

Allows limited account access, including account number, service address, account balance and payment links for a landlord's multiple properties. No registration is required for Landlord Access.